![]() We are unable to apply coupons to submitted orders. Please make sure you’ve entered the coupon code correctly and have ordered the relevant print size and quantity for that coupon. If you enter a valid coupon the discount will be applied to your cart. There is a section on the order summary page that says “I have a coupon” or “Coupon code”. Make sure you have enough free memory on your device. The app relies on device memory for optimal upload speed and uploading multiple pictures. For example, try uploading 2 or 3 pictures and see if you are still having issues. Try reducing the number of pictures you are uploading to optimize performance. Check that you have a strong internet connection and try again. The app’s performance and photo upload speed are heavily dependent on your internet connection. Make sure your phone software is up to date. Make sure you’re using the most recent version of the app.ĭelete the app, restart your phone, and reinstall the app. What can I do if the app isn’t running properly? This is because of the way colours appear on screens. Photo prints will always look slightly different from the photos on your screen. We suggest checking the image preview before submitting your order. ![]() Screenshots, photos of photos, and images that have been sent to you via email or other messaging services may not have high resolution. We recommend that you submit high-quality images with high resolution, especially when ordering large prints. Small images may have to be stretched to fit the print size you have ordered. ![]() We recommend that you always double-check the image preview before submitting an order. For canvas prints, the preview shows where the image will be wrapped. You can preview and crop, centre, rotate, and zoom your images when you select print size and quantity. You can then upload the final images to our app for printing. You are welcome to use a photo editor to create a collage, add text, or change your photos to black and white. Please contact Support with your order details. If an item arrives damaged or faulty, please email photos of what you received to our support team we may replace your item at our discretion. Please email Support and provide photos of the damaged products. What if my order was damaged during shipping? We recommend double-checking the delivery address before you submit your order. Please contact Support and provide the new address within two hours of placing the order. If your order has already been printed and shipped, we cannot cancel your order.Ĭan I change the delivery address on my order? Please contact Support within two hours of placing the order. Please note that orders cannot be expedited or changed from delivery to pickup. If your order hasn’t arrived after 14 working days, please email our friendly team at we will assist you as soon as we can.Ĭan my order be expedited or changed to pickup? Please note that your order might come in separate parcels if it is a large order, or if it includes multiple product types. Orders can take up to 14 working days to be delivered.ĭelivery time depends on current production levels, seasonal variances, and shipping services. If the email still hasn’t come through after you’ve checked your junk folder and refreshed your inbox, please email Customer Support at long will my order take to arrive? We’ll send you an order confirmation email if the order has been placed.
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